At KORÉ Living ("KORÉ", "we", "our", or "us"), we are committed to protecting the privacy and personal information of our residents, property owners, guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with us, visit our website, or use our services.

By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information including:

• Full name
• Email address
• Telephone number
• Residential or mailing address
• Company or organisation (where applicable)
• Property ownership or tenancy information
• Identification documents where required
• Payment and billing information
• Emergency contact details

Depending on the services you use, we may collect information relating to:

• Property enquiries
• Apartment bookings
• Resident services
• Maintenance requests
• Concierge requests
• Guest information
• Move-in and move-out coordination
• Hospitality and lifestyle services
• Housekeeping and serviced accommodation requests

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to deliver exceptional property management and hospitality experiences, including:

• Managing residential and commercial properties
• Providing resident support and customer service
• Coordinating maintenance and facilities management
• Managing serviced accommodation bookings
• Delivering concierge and hospitality services
• Processing enquiries and applications
• Communicating important updates
• Processing payments and invoices
• Improving our services and website
• Meeting legal and regulatory obligations

3. Communications

We may contact you regarding:

• Property updates
• Booking confirmations
• Maintenance schedules
• Resident notices
• Service requests
• Concierge arrangements
• Customer support
• Surveys and feedback

Where permitted by law, we may also send information about new developments, services, promotions, or events. You may unsubscribe from marketing communications at any time.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Understand visitor behaviour
• Enhance website security

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share information only where necessary with:

• Property owners
• Maintenance contractors
• Cleaning and housekeeping providers
• Security providers
• Concierge partners
• Payment processors
• IT and cloud service providers
• Professional advisers
• Government or regulatory authorities where legally required

All service providers are expected to safeguard your information and use it only for authorised purposes.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although we take reasonable measures to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Restrict processing
• Withdraw consent where applicable
• Request a copy of your personal information

Requests can be submitted using the contact details below.

9. Third-Party Services

Our website may include links to third-party websites or integrate services such as:

• Online payment providers
• Booking platforms
• Interactive maps
• Social media platforms
• Analytics services

These third-party services operate under their own privacy policies, and we encourage you to review them before sharing personal information.

10. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate consent, we will promptly delete it.

11. International Data Transfers

Where necessary, your information may be processed or stored using secure cloud infrastructure located outside Ghana. Appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations.

The latest version will always be available on this page together with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

KORÉ Living
4 Drake Avenue
Airport Residential Area
Accra, Ghana

Email: info@kore.com.gh
Phone: +233 24 064 9174

Last Updated: 3/Aug/2026